Refund policy

Returns & Refunds

Hypetingz is operated by an individual seller / sole proprietor. For any return or refund request, first contact contact@hypetingz.com. Hypetingz uses Printful for print-on-demand fulfillment. No generic physical return address is provided in this policy. If a physical return is required, we will provide the confirmed destination and appropriate instructions for your specific order after reviewing your request. Our correspondence address is not a default return address. Contacting us does not make statutory withdrawal or other mandatory rights subject to our approval.

Made-to-order products

All Hypetingz products are made to order. Customers choose available designs, sizes and colors; products are not personalized or customized. Made-to-order production does not override mandatory consumer rights.

Change-of-mind returns

Outside markets where mandatory consumer cancellation rights apply, we do not accept returns or exchanges simply because you changed your mind, ordered the wrong size or chose the wrong color. Where mandatory rights apply, those rights take precedence.

Damaged, defective or incorrectly printed items

Email contact@hypetingz.com within 30 days of delivery with your order details and clear photos if an item arrives damaged, defective, incorrect or incorrectly printed. We will review the claim and handle it with Printful according to its applicable claim process, arranging an appropriate replacement or refund. Do not send an item to Printful or to our correspondence address without confirmed return instructions for your order. Printful's processes and this reporting window do not limit your statutory guarantee, conformity or other mandatory consumer rights.

Lost packages and incorrect addresses

If a package is lost in transit, email contact@hypetingz.com within 30 days of the estimated delivery date. If you provide an incorrect shipping address, additional reshipping costs are your responsibility, subject to applicable law. Mandatory consumer rights remain unaffected.

EU right of withdrawal

EU consumers have a 14-day right to withdraw without giving a reason. The period runs from the day you, or a third party you designate other than the carrier, receive the goods; for an order delivered separately, it runs from receipt of the last item. You may also notify us before delivery. If the deadline falls on a weekend or public holiday, applicable rules extending the deadline apply.

To withdraw, send an unequivocal statement to contact@hypetingz.com within the applicable period. You may use the model form below, but it is not obligatory. If a physical return is required, we will promptly provide the confirmed return destination and instructions for your specific order after receiving your withdrawal notice. Send the goods back within 14 days after notifying us of withdrawal, unless we arrange collection or confirm that no return is required. Your withdrawal does not require our approval. If you have not received return instructions promptly, contact contact@hypetingz.com immediately; our review process does not limit your statutory rights.

You bear the direct cost of return shipping for a change-of-mind withdrawal where legally permitted and disclosed before purchase. This does not apply to costs that we must bear for statutory remedies for non-conforming goods.

For a valid withdrawal, we reimburse payments received, including the least expensive standard delivery option offered for the order. Extra costs for a more expensive delivery option are not reimbursed. Reimbursement is made without undue delay and no later than 14 days after notice, using the original payment method unless expressly agreed otherwise, without reimbursement fees. Where legally permitted, we may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever is earlier.

You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where applicable law permits. We do not apply a personalized-goods exception to these non-personalized products merely because they are made to order.

Legal guarantee and conformity rights

EU consumers retain all mandatory conformity and legal guarantee rights, including the applicable minimum two-year legal guarantee and any longer national protections. Statutory remedies include repair or replacement free of charge and, under applicable conditions, price reduction or termination and refund. The applicable national rules govern remedy conditions, deadlines and evidence. Nothing in this policy excludes or limits mandatory consumer rights.

Model withdrawal form

Complete and send this form only if you wish to withdraw:

To: Hypetingz, contact@hypetingz.com. 

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: